Privacy Policy

Happy Quest Home Care

Effective Date: 1/15/2026

Happy Quest Home Care (“we,” “our,” or “us”) respects and protects the privacy of our clients, families, employees, and website visitors. This Privacy Policy explains how we collect, use, and protect personal and health information in connection with our services.

Information We Collect

We may collect personal and sensitive information including:

• Clients & Families: name, contact information, emergency contacts, care needs, medical information, Medicaid/VA information, and insurance details.
• Employees & Applicants: name, contact information, employment history, credentials, background check information, payroll and scheduling information.
• Website Visitors: basic usage data such as IP address, browser type, and pages visited.

How We Use Information

Information is used only as necessary to:

• Provide home care services to Medicaid (VA) and private-pay clients
• Coordinate care with families, caregivers, and healthcare providers
• Process employment applications, payroll, and scheduling
• Communicate regarding services, care, or employment
• Meet legal, regulatory, Medicaid, and VA requirements
• Protection of Health Information (HIPAA)

Happy Quest Home Care protects all health information in accordance with applicable privacy laws, including HIPAA. Access to protected health information is limited to authorized staff and caregivers involved in care or required operations.

Clients have the right to:

• Access their health information
• Request corrections
• Request limits on certain uses or disclosures

Sharing of Information

We do not sell personal information. We may share information only:

• With authorized caregivers, staff, or healthcare providers
• With Medicaid, VA, or other payors as required
• With service partners who support our operations (under confidentiality agreements)
• When required by law or legal process

Cookies & Website Use

Our website may use cookies to improve functionality and user experience. You may disable cookies through your browser settings.

Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect information from children.

Updates to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Happy Quest Home Care
Phone: (253) 237-7343
Email: info@happyquest.net